Frequently Asked Questions

We need to know what kind of website you want, what information to display, and what functions you need. No technical knowledge is required — just describe your goals clearly.

No. Our team completes all tasks independently to guarantee quality, efficiency, and customer satisfaction.

We use Next.js, Tailwind CSS and TypeScript for modern websites. Backends use Node.js and Python runtimes. Deployments are on Vercel, AWS or Google Cloud for reliability and scalability.

All websites are customized to your requirements. We don't use pre-made templates so your site will be unique and tailored to your goals.

Yes — all our websites are mobile-friendly and responsive across devices.

We leverage fast SSR/SSG pages, proper meta tags, structured data, optimized assets, performance budgets, and continuous monitoring.

HTTPS, auth, input validation, dependency management, least privilege, monitoring, backups, and regular updates.

Automated tests, cross-browser/device manual QA, performance & accessibility audits, security review, staging sign-off.

Yes — common features supported; complex scopes evaluated individually. Email: contact@superserviceteam.com.

Copywriting & logo design: yes. Photography/video: coordinated via partners if needed.

~1–2 weeks typical; milestones: discovery, design/demo, development, QA, launch.

Email recommended; other channels optional per client preference.

Unlimited reasonable revisions until satisfaction or refund per guarantee.

Transparent updates, scope re-evaluation, timeline adjustments, and risk mitigation steps.

No hidden fees. Standard initial build + annual maintenance. Domain subsidy up to $50 CAD.

50% after approved demo, 50% at launch.

Annual maintenance + optional domain costs beyond subsidy; hosting included.

Yes: security updates, performance tuning, minor enhancements. Larger features quoted separately.

You own everything post-launch; we assist with migration if needed.

We maintain core; you can edit simple content with guidance provided.

Yes! We provide free, no-obligation quotes for all repair, cleaning, and maintenance services. Contact us to schedule an assessment.

For most services, you don't need to be home. We can work independently and provide updates. Payment is handled through monthly billing or service contracts.

Most repairs can be scheduled within 3-7 days. Emergency services are available for urgent situations requiring immediate attention.

Absolutely! All repairs come with our workmanship guarantee. We stand behind our work and will address any issues that arise.

No, we provide all necessary materials and include them in your quote. We'll match existing colors and finishes for seamless repairs.

We'll stop work and notify you immediately with photos and a revised quote. No additional work will be done without your approval.

Yes, we can provide detailed documentation and work with insurance adjusters for storm damage and other covered repairs.

Most residential properties are serviced between 4 AM - 8 AM to ensure clear access before you start your day. Commercial properties may have different schedules based on business hours.

Typically, snowfall of 2 inches or more triggers service. For seasonal contracts, this threshold is agreed upon in advance. We also provide ice control services regardless of snowfall amount.

For seasonal and monthly contract customers, we provide unlimited visits during heavy snow events. Per-visit customers will be charged for each service call.

Ice control (de-icing/salt application) is included in monthly and seasonal packages. For per-visit customers, it can be added for an additional fee.

We recommend booking in September or October for best selection and preferred installation dates. November books up quickly!

Yes! All packages include commercial-grade LED lights. We use professional equipment designed to last many seasons.

All packages include a mid-season maintenance check. If issues arise, just call us and we'll fix it promptly at no extra charge.

Most residential installations take 2-6 hours depending on package size. We'll provide a time estimate during consultation.

We handle storage! Your lights are professionally packed, labeled, and stored in our climate-controlled facility until next season.

Yes! Our RGB color-changing lights can be programmed for Valentine's Day, St. Patrick's Day, Halloween, and more year-round.