Frequently Asked Questions

We are based in Canada and serve clients worldwide. For web development and website upgrades, location doesn't matter — we work remotely with clients anywhere. For software repair, we offer both remote support and on-site visits (on-site available in select areas).

Our team has been providing technology services since 2023. Our team members bring years of professional experience in software development, IT support, and web technologies from previous roles in the industry.

Most websites are completed within 1-2 weeks. The timeline depends on complexity and how quickly you can provide content and feedback. We'll give you a more accurate estimate after understanding your requirements.

Yes, absolutely. Once the project is complete and paid, you own everything — the code, design, content, and all assets. You can move it to another host or developer if you wish, and we'll assist with the migration if needed.

We purchase and configure your custom domain for you. We cover up to $50 CAD for domain registration fees; you pay any excess if you choose a premium domain. Typical domain costs are $15-50/year.

Yes. All our websites are fully responsive and optimized for all devices — desktop, tablet, and mobile phones. We test on multiple browsers and screen sizes before launch.

Yes, we can integrate various features including contact forms, booking systems, e-commerce functionality, and more. Complex or specialized features may require additional evaluation and pricing.

We offer unlimited reasonable revisions until you're satisfied. Our goal is your complete satisfaction — that's why we have the "pay after satisfaction" guarantee.

We use reliable hosting infrastructure with 99.9% uptime guarantee. If any issues occur, we monitor and respond quickly. Annual subscription clients receive priority support for any technical issues.

Yes! We provide guidance on making simple content updates. For more complex changes, we recommend letting us handle them to ensure everything stays working properly — that's included in your annual subscription.

We can upgrade websites from any platform including WordPress, Wix, Squarespace, Shopify, custom HTML, and any other CMS or website builder. We'll assess your current site and recommend the best approach.

No. We carefully migrate all your existing content — text, images, and data — to the upgraded site. We work on a copy of your site, so your current website stays live until the new one is ready and approved.

Absolutely! We'll configure your existing domain to point to the upgraded website. If you want a new domain instead, we can help with that too.

If we cannot solve your primary described problem, you pay $0. It's that simple. This excludes hardware replacement or unrelated new issues that arise. You only pay when the issue is actually fixed.

Yes! Most software issues can be resolved remotely. We use secure remote access tools to diagnose and fix problems without you leaving your home. On-site visits are also available for issues that require physical presence.

We support computers, laptops, phones, and tablets. This includes Windows PCs, Mac computers, Android devices, and iOS devices. We help with software issues only — hardware repairs are outside our scope.

Yes, we include 7 days of follow-up support for the same issue at no extra cost. If the problem comes back within a week, we'll fix it again for free.

We take every precaution to protect your data. Before any major repairs like OS reinstall, we'll discuss backup options with you. For most repairs (virus removal, optimization, driver fixes), your data remains untouched.